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Frequently Asked Questions
Get answers to common questions here
What happens when I exceed my plan limit?
We never charge overage fees. When you near your session limit, we’ll notify you to upgrade. After the soft cap, “Powered by RetainWell” branding appears; beyond the hard cap (about 140 %), offer screens are skipped. You can upgrade anytime — no surprises or hidden fees.
How does RetainWell work?
Is it safe to connect my Stripe account?
How long does setup take?
Will RetainWell slow down my website or app?
Can I customize the cancel flow to match my brand?
What data can I track?
Does RetainWell work with other billing platforms besides Stripe?
Is RetainWell compliant with click-to-cancel regulations?
How do I get started?
What happens when I exceed my plan limit?
We never charge overage fees. When you near your session limit, we’ll notify you to upgrade. After the soft cap, “Powered by RetainWell” branding appears; beyond the hard cap (about 140 %), offer screens are skipped. You can upgrade anytime — no surprises or hidden fees.
How does RetainWell work?
Is it safe to connect my Stripe account?
How long does setup take?
Will RetainWell slow down my website or app?
Can I customize the cancel flow to match my brand?
What data can I track?
Does RetainWell work with other billing platforms besides Stripe?
Is RetainWell compliant with click-to-cancel regulations?
How do I get started?
What happens when I exceed my plan limit?
We never charge overage fees. When you near your session limit, we’ll notify you to upgrade. After the soft cap, “Powered by RetainWell” branding appears; beyond the hard cap (about 140 %), offer screens are skipped. You can upgrade anytime — no surprises or hidden fees.
How does RetainWell work?
Is it safe to connect my Stripe account?
How long does setup take?
Will RetainWell slow down my website or app?
Can I customize the cancel flow to match my brand?
What data can I track?
Does RetainWell work with other billing platforms besides Stripe?
Is RetainWell compliant with click-to-cancel regulations?
How do I get started?