Privacy Policy

Last Updated:

October 17, 2025

RetainWell ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Personal Information

  • Name and email address

  • Company information

  • Billing and payment information (processed securely through our payment provider)

  • Usage data and analytics

Automatically Collected Information

  • IP address and browser information

  • Device and operating system information

  • Cookies and similar tracking technologies

  • Usage patterns and preferences

How We Use Your Information

  • To provide and maintain our service

  • To process transactions and billing

  • To send service updates and notifications

  • To improve our product and user experience

  • To provide customer support

  • To comply with legal obligations

Data Security

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for all data transmission

  • Secure data storage with encryption at rest

  • Regular security audits and updates

  • Limited access to personal information

  • Compliance with GDPR and CCPA requirements

Third-Party Services

We work with trusted third-party services to provide and improve our service:

  • Polar: Payment processing and subscription management

  • Clerk: Authentication and user management

  • Neon: Database hosting (Postgres)

  • Cloudflare: Content delivery, performance, and security

  • Tinybird: Analytics data processing (anonymized/hashed data only)

  • Sentry: Error tracking and performance monitoring

These services are GDPR-compliant data processors contractually obligated to protect your information. We do not share, sell, or rent your data to third parties for marketing purposes.

Your Rights

Under GDPR and CCPA, you have the right to:

  • Access your personal information

  • Correct inaccurate data through your account settings

  • Request deletion of your data (contact [email protected])

  • Request a copy of your data (contact [email protected])

  • Opt-out of marketing communications

  • Withdraw consent for data processing

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days as required by law.

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations.

When you request account deletion via [email protected], we will delete or anonymize your personal information within 90 days, except where retention is required by law (e.g., financial records, legal compliance).

Note: If you downgrade from a paid plan to our free plan, your account and data remain active. Payment provider credentials are retained to allow seamless upgrades.

Cookies and Tracking

We use the following cookies and similar technologies:

  • Essential cookies: Required for authentication, security, and service functionality (Clerk, Next.js). These cannot be disabled.

  • Performance monitoring: Error tracking to improve service reliability (Sentry, used only when you're logged in)

We do not use marketing or advertising cookies. By using our service while logged in, you consent to performance monitoring to help us improve service quality. You can manage essential cookie preferences through your browser settings, but this may limit functionality.

Children's Privacy

Our service is not intended for children under 16. We don't knowingly collect information from children under 16. If you believe we've collected data from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Updates to This Policy

We may update this Privacy Policy periodically. We'll notify you of significant changes via email or through our service. Continued use after changes constitutes acceptance of the updated policy.

Contact Information

For privacy-related questions or to exercise your rights:


Email: [email protected]

Support: [email protected]