Turn Cancellations Into Revenue with Smart Cancel Flows
Launch an automated cancel experience in minutes — show offers, learn why users churn, track retention analytics, and get instant alerts.
No Credit Card Required
Top companies use Smart Cancel Flows to retain more users.
Set yours up in minutes with RetainWell.
Top companies use Smart Cancel Flows to retain more users. Set yours up in minutes with RetainWell.
How it works
Turn Cancellations into Retention in 3 Steps
1. Connect Your Stripe Account
Connect Stripe
Secure Restricted API Key
Secure Restricted API Key
Secure Restricted API Key
2. Setup Your Cancel Flow
Configure Offers & Survey
Configure Offers & Survey
Configure Offers & Survey
Customize as needed
Customize as needed
Customize as needed
Add to your SaaS in minutes
Add to your SaaS in minutes
Add to your SaaS in minutes
3. Start saving more revenue!
No Credit Card Required
Rich Analytics
Visualize churn, saves, and retention trends instantly inside your dashboard.
Instant Alerts
Get notified in Slack or Discord whenever a user cancels or accepts an offer with details
Understand Why Users Leave
See cancel reasons, track patterns, and refine offers that drive higher retention.
Rich Analytics
Visualize churn, saves, and retention trends instantly inside your dashboard.
Instant Alerts
Get notified in Slack or Discord whenever a user cancels or accepts an offer with details
Understand Why Users Leave
See cancel reasons, track patterns, and refine offers that drive higher retention.
Rich Analytics
Visualize churn, saves, and retention trends instantly inside your dashboard.
Instant Alerts
Get notified in Slack or Discord whenever a user cancels or accepts an offer with details
Understand Why Users Leave
See cancel reasons, track patterns, and refine offers that drive higher retention.
#1
Simple, Fast & Powerful
#1
Simple, Fast & Powerful
#1
Simple, Fast & Powerful
10 min
To go live
10 min
To go live
10 min
To go live
20–40 %
Lower churn rate
20–40 %
Lower churn rate
20–40 %
Lower churn rate
Built for
SaaS subscriptions
Built for
SaaS subscriptions
Built for
SaaS subscriptions
Smart Cancel Flow
Smart Cancel Flow
Smart Cancel Flow
The Complete Cancel Flow, Re-imagined for Retention
* Steps here are Optional & Customizable
* Optional & Customizable
Initial Offer or Action
Engage users instantly when they click “Cancel.” Show pause options, tailored offers, or trigger a custom event like contacting support.
Initial Offer or Action
Engage users instantly when they click “Cancel.” Show pause options, tailored offers, or trigger a custom event like contacting support.
Initial Offer or Action
Engage users instantly when they click “Cancel.” Show pause options, tailored offers, or trigger a custom event like contacting support.
Collect Feedback that Matters
Gather key cancel reasons and optional comments. Let RetainWell’s insights help you fix the root causes behind churn.
Collect Feedback that Matters
Gather key cancel reasons and optional comments. Let RetainWell’s insights help you fix the root causes behind churn.
Collect Feedback that Matters
Gather key cancel reasons and optional comments. Let RetainWell’s insights help you fix the root causes behind churn.
Trigger Smart Offers & Actions
Show personalized offers or trigger custom events based on cancel reasons. End with a final confirmation step that highlights what users lose if they leave.
Trigger Smart Offers & Actions
Show personalized offers or trigger custom events based on cancel reasons. End with a final confirmation step that highlights what users lose if they leave.
Trigger Smart Offers & Actions
Show personalized offers or trigger custom events based on cancel reasons. End with a final confirmation step that highlights what users lose if they leave.
Core Features
Core Features
Core Features
What’s inside RetainWell?
Everything you need to build, automate, and optimize cancel flows that retain customers.
Smart Offers
Show targeted discounts, pauses, or trigger custom actions based on cancel reasons.
Smart Offers
Show targeted discounts, pauses, or trigger custom actions based on cancel reasons.
Smart Offers
Show targeted discounts, pauses, or trigger custom actions based on cancel reasons.
Exit Surveys
Capture why users leave and tailor actions to each reason.
Exit Surveys
Price management helps adjust and control pricing
Exit Surveys
Capture why users leave and tailor actions to each reason.
Real-Time Analytics
Track churn, saves, and retention trends instantly.
Real-Time Analytics
Track churn, saves, and retention trends instantly.
Real-Time Analytics
Track churn, saves, and retention trends instantly.
Slack & Discord Alerts
Get notified the moment a user cancels or accepts an offer.
Slack & Discord Alerts
Smart Forecasting uses real-time data and AI to predict
Slack & Discord Alerts
Get notified the moment a user cancels or accepts an offer.
Full Customization
Customize every detail from button styles to feedback text.
Full Customization
Customize every detail from button styles to feedback text.
Full Customization
Customize every detail from button styles to feedback text.
Team Collaboration
Connect multiple SaaS projects and invite teammates to collaborate securely.
Team Collaboration
Connect multiple SaaS projects and invite teammates to collaborate securely.
Team Collaboration
Connect multiple SaaS projects and invite teammates to collaborate securely.
The Cost of Churn
The Cost of Churn
Churn Is the Biggest Killer of SaaS.
Start Your Fight Back Today
x
expensive to acquire users than retain
x
expensive to acquire users than retain
"Acquiring a new customer costs 5-25× more than retaining an existing one."
Harvard Business Review
"Acquiring a new customer costs 5-25× more than retaining an existing one."
Harvard Business Review
%
Of churn is preventable with smart cancel-flows
%
Of churn is preventable with smart cancel-flows
Pricing
Pricing
Pricing
Choose the Perfect Plan
Monthly
Yearly
2 MONTHS FREE
Starter
For individuals just getting started
$0
/mo
billed monthly
Up to 10 cancel sessions/mo
What do you get:
Retention Analytics
Slack & Discord Notifications
Powered by RetainWell branding
Pro
Perfect for growing SaaS teams
$99/mo
billed monthly
Up to 200 cancel sessions/mo
What do you get:
Everything in Starter
Priority human support
Remove 'Powered by RetainWell' branding
MOST POPULAR
What do you get:
Everything in Pro
Unlimited cancel sessions
Dedicated support
Monthly
Yearly
2 MONTHS FREE
Starter
For individuals just getting started
$0
/mo
billed monthly
Up to 10 cancel sessions/mo
What do you get:
Retention Analytics
Slack & Discord Notifications
Powered by RetainWell branding
Pro
Perfect for growing SaaS teams
$99/mo
billed monthly
Up to 200 cancel sessions/mo
What do you get:
Everything in Starter
Priority human support
Remove 'Powered by RetainWell' branding
MOST POPULAR
What do you get:
Everything in Pro
Unlimited cancel sessions
Dedicated support
Monthly
Yearly
2 MONTHS FREE
Starter
For individuals just getting started
$0
/mo
billed monthly
Up to 10 cancel sessions/mo
What do you get:
Retention Analytics
Slack & Discord Notifications
Powered by RetainWell branding
Pro
Perfect for growing SaaS teams
$99/mo
billed monthly
Up to 200 cancel sessions/mo
What do you get:
Everything in Starter
Priority human support
Remove 'Powered by RetainWell' branding
MOST POPULAR
What do you get:
Everything in Pro
Unlimited cancel sessions
Dedicated support
1 session = 1 user initiating cancellation in your app
FAQ
FAQ
FAQ
Frequently Asked Questions
Get answers to common questions here
What happens when I exceed my plan limit?
We never charge overage fees. When you near your session limit, we’ll notify you to upgrade. After the soft cap, “Powered by RetainWell” branding appears; beyond the hard cap (about 140 %), offer screens are skipped. You can upgrade anytime — no surprises or hidden fees.
How does RetainWell work?
Is it safe to connect my Stripe account?
How long does setup take?
Will RetainWell slow down my website or app?
Can I customize the cancel flow to match my brand?
What data can I track?
Does RetainWell work with other billing platforms besides Stripe?
Is RetainWell compliant with click-to-cancel regulations?
How do I get started?
What happens when I exceed my plan limit?
We never charge overage fees. When you near your session limit, we’ll notify you to upgrade. After the soft cap, “Powered by RetainWell” branding appears; beyond the hard cap (about 140 %), offer screens are skipped. You can upgrade anytime — no surprises or hidden fees.
How does RetainWell work?
Is it safe to connect my Stripe account?
How long does setup take?
Will RetainWell slow down my website or app?
Can I customize the cancel flow to match my brand?
What data can I track?
Does RetainWell work with other billing platforms besides Stripe?
Is RetainWell compliant with click-to-cancel regulations?
How do I get started?
What happens when I exceed my plan limit?
We never charge overage fees. When you near your session limit, we’ll notify you to upgrade. After the soft cap, “Powered by RetainWell” branding appears; beyond the hard cap (about 140 %), offer screens are skipped. You can upgrade anytime — no surprises or hidden fees.
How does RetainWell work?
Is it safe to connect my Stripe account?
How long does setup take?
Will RetainWell slow down my website or app?
Can I customize the cancel flow to match my brand?
What data can I track?
Does RetainWell work with other billing platforms besides Stripe?
Is RetainWell compliant with click-to-cancel regulations?
How do I get started?